Tag Archives: artificial intelligence

What’s in Your Bot?

There’s been a huge rush toward using AI (artificial intelligence) to build “conversational UIs“—user interfaces that allow us to type or speak to computers in natural language. Sorta. It’s the latest interaction mode and it comes after people interacting with machines, then talking to each other through machines, then talking to machines. Kindah like a conversation (but not really). Here’s a diagram of that progression:


Cover of the proposal to NSF, “Graphical Conversation Theory”, written by the MIT Architecture Machine Group, 1977

Today, when you hear about all that, “AI” means a specialized kind of AI that’s hugely popular called machine learning. (Yeah, I didn’t make that a link, you can just google it. We all know that we all know how. You’ll find some OK stuff about it. )

So when Siri or Cortana, Amazon or Google, Apple or Facebook, IBM or GE—all of  whom are infected with the AI meme—deploys the machine-learning brand of artificial intelligence, it might be good for you to think about it. (But then, that’s up to you.)

I think about machine learning being everywhere in the virtual world whenever I make a typo on my mobile and my text gets snatched away from me and turned into drivel. (Or every time I ask my intelligent assistant two related questions in a row and it behaves as if I’m the schizophrenic in the chat.)

And here’s how I think about it: Read more…

Barbie says “Hello” to the Future of IxD

NYTimes recently published a well-composed article on Mattel’s new Barbie, a watershed of interaction design, a Spielberg movie come to life.

Barbie will soon incorporate digital interaction, be connected to the cloud, enable “conversation” via AI and machine learning, and act in a personalized way that recognizes each child and creates a “relationship”.

It raises important questions about technology, designing a world we want to live in, the responsibility of interaction designers, and what we should teach to prepare students for this world.